Our Company Blog

Don’t Let A Smoky Chimney Ruin Your Holiday Season

Do you plan on hosting any parties or events this holiday season? If so. then you can count on your fireplace to set the perfect aesthetic for you. A crackling fire lightens up any room, adds a cozy atmosphere, and helps set that festive mood that every homeowner desires. That being said, a fun-filled night in can easily turn bad when smoke starting pouring into your living room.

Smoky Chimney Ruin Your Holiday Image - San Diego CA - Weststar Chimney SweepsAvoid this issue by studying some of our tips below! We’ll discuss what causes smoke to back-up and educate you on how to prevent it from happening to you.

Is Your Damper Working?

First things first, if you notice smoke backing up, check your damper. Sometimes homeowners simply forget to open it, but other times it’s stuck or broken. A fireplace can’t run without a properly working damper, so count on us to make sure yours is good to go! We’ll do a thorough inspection and take the appropriate steps to resolve any issues you may be facing.

Need your current damper replaced? No problem! We can take care of that, too. Give us a call and we will set up with an appointment.

Is Your Firewood Properly Seasoned?

Ensuring your firewood has been seasoned for at least 6 months (preferably longer) can make a huge impact on how much, or how little, your fireplace smokes. Wood that isn’t properly seasoned will hold more water, forcing your fire to use up a lot of energy burning through all the excess moisture. This causes smoke to form. Unfortunately, these fumes can easily enter your home and, when they don’t, they cause creosote and other harmful buildup to form in your chimney.

Unfortunately, when creosote accumulates, this too can cause smoke to form! It’s a vicious cycle, so choosing seasoned wood from the start is your best bet. Pick out pieces that are lighter in weight, dark and split at the ends, and that make a hollow sound when smacked together. All of these signs indicate it has been properly dried out, and your fire will smoke significantly less.

Is Your Flue In Need Of Repair?

If your flue needs some tuning up, you may experience drafting and smoking issues, too. Call us in for any and all of your chimney repairs. It’s always best to address these sooner, rather than later, and you can count on us to handle anything that comes our way!

Don’t Waste Time

When smoke and other harmful toxins enter your home, it can cause a lot of stress. If family members inhale these fumes, they could be facing some serious illnesses. The longer you put off repairs, the worse your issues will become. This is why it’s so important to invest in yearly inspections and regular sweepings by a CSIA certified chimney sweep. So, you can depend on the staff at Weststar Chimney Sweeps to set you up right!

We won’t let you down. Pick up the phone and give us a call today!

By Mike O'Mara on November 5th, 2017 | Tagged with: Tags: , , , | Leave a Comment

We Love Our Customer Reviews!

At Weststar Chimney Sweeps, we are 100% devoted to customer satisfaction. We are always looking for ways to improve our services and, if there’s something you love about us, we want to make sure we continue doing it! That’s why customer reviews are so important to us. We encourage anyone who has worked with us in the past to leave a review, so that we can better serve you year after year.

Our Customer Reviews Image - San Diego CA - Weststar Chimney SweepsLeaving Positive Feedback

If you liked working with us, please let us know what you enjoyed specifically. Weststar wants to ensure we make every experience with us a top-notch one. It’s up to you to let us know what we’re doing right! We want our customers to have a positive experience every time; so let us know what we can continue doing to keep you (and others) happy with our staff.

We really appreciate any kind words we receive!

Leaving Tips For Improvement

That being said, we realize there is always room for improvement. That’s why reviews that tell us how we can better serve you are important, too! We take all of our feedback very seriously and, if there’s an issue, then we need to know about it. Tell us everything, so that we know how to do it better next time around.

Make Your Review Effective

If you’re ready to leave a review (good or bad), it’s important to word it appropriately and present the information in a way that is beneficial to us and any other potential customers reading it. Are you are upset with a service we gave you? We understand wanting to leave an angry review right away to vent out any immediate frustration. However, that just isn’t beneficial to anyone reading it. Take some time to look over these tips before writing your next review!

First of all, give yourself some time. Wait a day or two, so that you can write your opinions with a clear head, making them as objective and fact-oriented as possible. Using offensive or sarcastic language may make your feel better in the moment, but we want our customer reviews to be more constructive than that! Always remember – harsh language helps no one.

Next, be realistic and be sure you include your entire experience in the review. It can be easy to over exaggerate, but doing so makes you appear less credible, and it’s likely that people won’t take you very seriously. It’s unlikely that one entire experience was only all bad. Be honest. If you didn’t like something, explain why, and be sure you leave any positive notes in there, too.

We also ask that you leave out specific names, because this again doesn’t help anyone out. Look at the situation from both sides. Try to present the information in a professional manner. Once you are finished, look over your review. Don’t forget and make sure everything is worded appropriately. Additionally, that it is grammatically correct and easy to understand. Your readers will thank you!

We can’t wait to hear your feedback soon!

By Mike O'Mara on October 23rd, 2017 | Tagged with: Tags: , , | Leave a Comment